Account and access
- Login and session support
- 2FA and credential resets
- Role and account-type access updates
Support
Get help from product and operations specialists
Our support team assists with onboarding, API troubleshooting, transaction investigations, and payment operations. Share your account identifier and transaction reference to help us resolve issues faster.
Transactions and payouts
- Transfer state investigation
- Bulk transfer troubleshooting
- Reversal and exception guidance
Developer integration
- Webhook verification support
- API response diagnostics
- Environment and key management help
Billing and operations
- Bill payment flow checks
- Fee and settlement clarifications
- Reconciliation report interpretation
Contact channels
Email: support@mozopay.co
Priority support customers can escalate incidents through dedicated account channels.